Shipping & Returns

Shipping Locations & Restrictions

We ship to most states where hemp-derived cannabinoid products are legal. We do not ship internationally at this time.

RESTRICTED STATES: We cannot ship to Alaska, Colorado, Delaware, Idaho, Iowa, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, Vermont, Utah, or Washington due to state restrictions on hemp-derived THC products.

State and local laws are constantly evolving. It is your responsibility to verify that these products are legal in your jurisdiction before ordering. Orders placed to restricted states will be cancelled and refunded.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Times

• Standard Shipping (5-7 business days): Free on orders over $50
• Expedited Shipping (2-3 business days): $15.99
• Priority Shipping (1-2 business days): $24.99

Discreet Packaging

All orders are shipped in plain, unmarked packaging to protect your privacy.

Tracking

Once your order ships, you'll receive an email with a tracking number. You can track your package through the carrier's website.

Additional Shipping Requirements

• We cannot ship to P.O. boxes or APO/FPO addresses
• Adult signature (21+) is required upon delivery for all orders
• Orders are shipped in discreet, unmarked packaging
• You must be present to sign for your package - packages will not be left unattended
• Valid government-issued ID verifying age 21+ must be presented to carrier

30-Day Satisfaction Guarantee

We want you to love your purchase. If you're not completely satisfied, you can return unopened products within 30 days of delivery for a full refund or exchange.

Return Conditions

• Products must be unopened and in original condition
• Products must be in original packaging with all labels intact
• Return must be initiated within 30 days of delivery
• Proof of purchase required

Non-Returnable Items

• Opened or used products (for safety and compliance reasons)
• Products purchased on clearance or final sale
• Digital products or gift cards

How to Initiate a Return

1. Contact our support team at returns@spiritualplants.com
2. Provide your order number and reason for return
3. Receive a Return Authorization (RA) number and instructions
4. Ship the product back within 7 days of receiving RA

Refund Processing

Refunds will be issued to the original payment method within 5-7 business days of receiving your return. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at support@spiritualplants.com with photos. We'll arrange for a replacement or full refund at no cost to you.